in a prior life I was lucky to be considered a SME or subject matter expert on the development/customization of the Infor CRM product. I am/was lucky enough to have not only supported for my end customers but also worked inside on the product through the years with Sage, Swiftpage and Infor. I am lucky enough to continue my relationship with both Swiftpage (Act!) and Infor to this day and they continue to have faith in mine and my teams development skills to deliver new features to their platforms.
One of the products that I was instrumental in was the Infor XBar outlook integration. Through the years it has had additional features added including some more deep outlook integration that is outside of the core XBar implementation that is developed and maintained by a different developer I continue to be one of the only developers in the world that knows how to customize XBar.
There is nothing more that I would like to see is Infor CRM to continue to grow and attract new customers/users/developers so I have resolved to provide how to’s in this blog to spread some knowledge and hopefully in some small part move the Infor CRM ship forward.
This week the long awaited update for Infor CRM was released. The release contains quite a few fixes which in most case would make it a no brainer to upgrade to. That being said Infor has changed their support policy for cloud based customers to now disallow direct access to the CRM environment after 184.108.40.206 has been installed. As such the openness of creating reports and managing the environment, including promoting customizations will become more complex and require more effort from the partner, and customer CRM support from making changes to the environment. If you do need to create many reports, or in the midst of a larger development effort it may be in your best interest to hold off on the 220.127.116.11 upgrade to manage any impacts. If you have any question do not hesitate to reach out to your partner, or Infor Support for more clarification or to create a plan to lower the impact of the change. Now if you Infor CRM environment is not hosted in the cloud then moving to 18.104.22.168 is our recommendation.
My close friends at CustomerFx has created a better write up then I have, and I will point you there if you wish a little more detail https://customerfx.com/article/infor-is-making-changes-to-remote-infor-crm-cloud-access/